Privacy & Cookies Policy

Medochemie Limited (“Medochemie”) is a Cyprus registered entity with Registration No.HE7761,which is engaged in the production, sale and distribution of medicines and/or medicinal and/or pharmaceutical products.

At Medochemie we fully understand the importance of protection and privacy of personal data for all persons Medochemie has dealings with and keeps you informed about:

what personal information we collect about you;

how we use your personal information;

on what basis we use your personal information;

how long we keep your personal information for;

when, how and why we may share your personal information with others and/or transfer it internationally;

how we protect your personal information;

your rights regarding your personal information;

what to do if you do not want to provide us with your personal information; and

how we use cookies and where to find further information

If however, you still have any questions in relation to our Privacy Policy, you can contact us:

by email: [email protected]

by phone: 00357 25 867600

Medochemie, in accordance to the eight privacy principles for GDPR compliance, when collecting, processing and managing personal information, is committed that the data:

shall be processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’);

shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be considered to be incompatible with the initial purposes (‘purpose limitation’);

shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);

shall be accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are collected and/or are being processed, are erased or rectified without delay (‘accuracy’);

shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed. Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (‘storage limitation’);

shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).

shall be transferred for processing to a third country or an international organisation only if the conditions laid down in Medochemie’s Privacy Policy or Binding Corporate Rules (hereinafter referred to as “BCR”) are complied with by the controller and the processor (“Transfer”).

maintained by Medochemie are under their own responsibility and Medochemie as the controller shall be responsible for and be able to demonstrate compliance with the GDPR (“Accountability”).

This Privacy and Cookie Policy applies only to the Duomax main website (www.duomax.com.cy) and country websites of Duomax and not to any various separate websites that you may be diverted.

By using www.duomax.com.cy and/or submitting any personal information to us, you agree to our use of your personal information in accordance with the provisions of this Privacy and Cookie Policy.

This Privacy and Cookie Policy applies only to information obtained by us and not to information obtained and/or shared by you with third Parties.

Legal Basis for processing your personal data

Medochemie gathers and processes your personal data only in accordance and within the lawful basis provided in the GDPR as these are applicable in each case:

Consent

The processing of your personal data is rightful if it follows your unequivocal and express consent and for the purposes for which your data is collected. Your consent can be taken either in writing or electronically.

For the performance of a contract

Data processing is permitted if it is necessary for the performance of a contract to which you, as a data subject, are a party, or for taking steps at your demand, prior to entering into a contract, including but not limited to the case of an electronic employment application.

For compliance with legal obligations of Medochemie

Personal data can be processed for the purposes of complying with national and/or European and/or international laws and/or Regulations and only to the extent that such processing is necessary and within the restrictions provided in the said norms.

For protection of the vital interests of the Data Subject and/or any affected third parties

As in the course of our business Medochemie deals with medicinal and/or medical and/or bi-products and/or pharmaceutical products and/or otherwise, processing of your personal data may be necessary for ensuring your health and safety and/or the health and safety of others. Thus, Medochemie has the right to process your data only to the extent that is indispensable for ensuring the protection of your vital interests.

For the purposes of the legitimate interests pursued

Data processing is justifiable if it is necessary for Medochemie to pursue a legitimate interest, provided that it will not override the fundamental rights of Data Subject.

PRIVACY

Information Collection and Use

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact you or to identify you. Personally identifiable information may include, but not be limited to, your name, surname, date of birth, address.

As part of completing an online application and/or the contact forms available on our website, all data shared with us shall be stored on our website which is hosted by Scaleforce Ltd. Also, all the shared data shall be collated into an email and sent to us over the transactional email API service of Mandrill (a Mailchimp Company).

We are assured that all steps necessary were taken by the intermediary data controllers in order for them to fully comply with the provisions of the European and Local legislation relating to the protection of Personal Data.

Contact Us – General Enquiries Form

Should you wish to contact us using the contact form on our “Contact Us” page, the data that you supply will be stored by this website hosted by Scaleforce Ltd Subsequently the data will be transmitted to the Central Desk of Medochemie, as further described above, and shall subsequently be distributed to the appropriate department or individual within the organization. Personal information therein included shall be stored on our servers for a period of six (6) months, from the date of submission and shall subsequently be deleted.

Medical Information and Pharmacovigilance

Please note that Medochemie registers information about the reported product complaints and suspected side effects for the sake of patient safety and order to comply with relevant and applicable laws and/or European and/or International Regulations and/or directives and/or obligations deriving from and/or relating to the scope of works of Medochemie and/or requested by the relevant local, European and International agencies.

If you are a patient reporting adverse event, Medochemie may obtain sensitive personal data about you, including details about your physical or mental health, as part of the reporting process and tracking the side effects case you reported. Such information (including sensitive personal data) will be provided by you and is used by us in accordance with applicable regulatory requirements to ensure high standards of quality and safety of health care and of medical products or devices and in particular to support Medochemie’s legal and regulatory obligations around reporting side effects associated with its products.

The data shall be made available to the Pharmacovigilance Department of Medochemie and may be shared within the Organization with other departments to which they relate. The data may be shared with the European Medicines Agency and other national agencies in order to fulfil our legal obligations. Medochemie will store your personal data in accordance with local laws and the company´s Retention Policy for as long as it is necessary in order to satisfy its legal obligations, or in order to establish, exercise or defend legal claims. When your personal data is no longer necessary for these purposes, the personal data will be securely deleted. This may mean that your personal data is stored by Medochemie for a number of years, depending on the purpose and need for that data to be processed. By submitting a pharmacovigilance report to Medochemie, you agree to your information being maintained by Medochemie as above.

You have the right to access the data that are being kept by sending an email to [email protected], and request to amend if you do not agree but it is not possible to request deletion of these data.

Information collected for minors under the age of 16

In the event that the individual submitting their personal information to Medochemie is under the age of 16, Medochemie shall require the consent of the parent or legal guardian of the minor.

How we store your information

All Sensitive information and personal data that Medochemie obtains, are stored on our local servers/ database and all reasonable steps have been taken by Medochemie to ensure that such data is kept secured whilst being stored and/or processed. Information shared within the organisation shall only be accessible to the Senior Management of Medochemie and/or to the personnel with whom such information has been shared.

All hard copy information are maintained in files locally stored by the individual authorised to have access to such information and/or the appropriate manager of Medochemie.

Strict checks and controls are in place to ensure that your personal data shared with us are accessed and shared only with authorised individuals and are processed only for the purposes that such information has been shared.

Further safeguards and processes relating to the collection, maintenance, processing and transfer of your personal data are included in Medochemie’s BCRs.

Website Server

Our website is hosted by Scaleforce Ltd Also information shared on our website are shared to a third party company which collates all the information gathered in our website and shares it with Medochemie.

We have taken steps to ensure that all data processors obtaining information shared with Medochemie are fully compliant with the GDPR.

How to access your information and other rights to manage such information

You have the following rights in relation to personal information we hold about you:

Your right to be informed & to access information

We are transparent in how we collect and process personal information and the purposes that we intent to use it for.

We are obliged, should you request us to do so, to provide you a copy of all your personal information we hold and inform you whether such information is in any matter or form being processed. Should you request it, we can provide you with copies of all the information we have in our possession about you.

Your right to correct information

If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it corrected.

Your right to “be forgotten”

You can ask us to remove your personal information in some circumstances such as where we no longer need it.

Your right to restrict information

You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It will not however, stop us from storing your personal information. We will inform you before we lift any restriction.

Your right to data portability

With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you have provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

Your right to object

You can ask us to stop processing your personal information, and we will do so, unless we can demonstrate compelling legal grounds for the processing.

Additional information relating to your rights as the Data Subject, as well as any necessary forms and documents to be submitted in relation to requests deriving from the above rights, and procedures are available, in the Data Subject Rights Manual of Medochemie.

Dealing with your requests on the basis of exercising the aforementioned rights comes free of charge, provided that your demands are not manifestly unfounded and/or excessive. In the case that your requests are unfounded and/or excessive, Medochemie has the right to apply a reasonable fee for the cost incurred.

In the unlikely event that there is personal data breach, Medochemie shall notify the affected Data Subjects and the appropriate Data Protection Authority, of the security breach without undue delay.

In the event of a breach on our part or in the event you are dissatisfied by our handling of your personal data contrary to the provisions of the GDPR, you can submit a complaint about how we process your personal data to the Data Protection Authority or Court.

Access Request Form

Data Portability Request Form (GDPR).rtf

Data Processing Objection Form (GDPR)

Data Subject Erasure Request Form (GDPR)

Data Subject Rights Under the GDPR

Processing Restriction Request Form (GDPR)

Rectification Request Form (GDPR)

Data Controller

The data controller of this website is: Medochemie Limited, a Private Limited Company with company number HE7761, whose registered and operating office is at 1-10 Constantinoupoleos Street, 3011, Limassol, Cyprus.

Data Protection Officer

Ms. Giota Andreou

Telephone: 00357 25 852609

Email:  [email protected]

COOKIES

Browsers like Internet Explorer, Firefox, Google Chrome or equivalents, are software used to access any webpage and navigate through them.

Cookies are small amounts of text that websites send to your browser to help it navigate through the pages, which often include an anonymous unique identifier. When you visit a website, a computer asks your PC or mobile device for permission to store this file on your computer or mobile device and access information from it. They enable the website owner to distinguish you from other users of the website. 

Information gathered through Cookies include the date and time of visits, how you are using the website, whether you have been to the site before and what site referred you to the web page. 

Our website uses performance cookies to monitor how the website is used.  All information is stored in an anonymous form and no personal data is captured by this site automatically.

We use performance cookies on our website to:

Help Medochemie improve the website by understanding what pages are popular;

Identify and correct errors;

Provide statistics on how our website is used so we can improve the site; and

Monitor the effectiveness of our marketing.

This means that we may collect information about your computer, including your IP address, operating system and browser type but no sensitive information about you such as your name, address or date of birth. This is statistical data, used to analyse user’s browsing patterns to help us understand how visitors use the site, and does not identify any individual.

Cookies cannot be executed as code or used to deliver viruses and they cannot enable us to access your hard drive. We cannot read any information on your hard drive even if we store cookies there.  

If you don’t want to receive cookies while browsing our website, you can modify your browser and/or mobile device settings so that it notifies you when receiving cookies as further set out below.

The data generated through cookies on Medochemie website can be used for various purposes including the following:

Strictly necessary

These cookies are essential in order to enable you to navigate around the website and use its features, such as accessing secure areas of the website. If you decide to either withhold consent or subsequently block cookies, some aspects of the Site may not work properly and you may not be able to access all or part of the Site.

Performance

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they receive error messages. They are used to improve how a website works in future versions.

Functionality

These cookies allow the website to remember choices you make such as user name, language or region you are in and provide a more enhanced personal experience.   

We do not permit any third parties to advertise on our website but we cannot control advertisers that are allowed by internet service providers to advertise whilst you are browsing on the internet.

Medochemie is required by law to obtain your consent for all types of cookies that we place other than those that are “strictly necessary”. 

How can you manage your Cookies?

You can learn more about how to manage your cookies by visiting the Help function of your browser, the settings of your mobile device or you can visit www.aboutcookies.org which provides detailed information on managing cookies on popular browsers.  Medochemie is not related in any way to this website and shall bear no responsibility of its contents or otherwise.

Please note that any amendments done on your browser when it comes to Cookies will not only affect Cookies from www.duomax.com.cy but also all other websites you visit, unless steps are taken to specify from which websites you wish to block the Cookies from. If you decide to block Cookies, any preferences associated with that website will be lost.

Google Analytics

Google Analytics is a web analytics tool that helps us understand how visitors engage with our website. Google Analytics enables us to view a variety of reports about how visitors interact with our website so we can improve it.

Google Analytics uses first-party cookies to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Google Analytics collects information anonymously rendering us unable to identify you. It reports website trends without identifying individual visitors. More information on Google Analytics can be found in Google’s Developer Guides.

You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out or being tracked by Google Analytics across all websites you use, visit the Google Analytics Opt-Out page.

We consider Google to be a third party data processor fully complies with European and Local legislations.

Using our site indicates that you accept the use of our cookies. If you disable them we cannot guarantee how our site will perform.

Other websites

Our website may contain links to other websites to the Medochemie Group of Companies. This privacy policy applies to all websites of the Medochemie Group of Companies.

If diversion is made to a third party website kindly note that this Privacy and Cookie Policy shall not apply. Other websites will have their own privacy policies.

MISCELLANEOUS

Security

The Security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

In the event of a breach we undertake to report it to the appropriate authorities and notify you as soon as possible and/or as further provided in the GDPR.

Changes to our privacy policy

This Privacy and Cookie Policy is effective as of 25 May 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to upgrade or change our Privacy and Cookie Policy at any time and you should check this Privacy and Cookie Policy periodically. Your continued use of the website after we post any modifications to the Privacy and Cookie Policy on this page, shall constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy and Cookie Policy.

The provisions of this Document are not exhaustive and Medochemie shall at all times ensure full compliance with the GDPR. If any provision is or may in the future be conflicting with the provisions of local and European legislations, such provisions shall be disregarded and the legislation shall prevail.

Medochemie Limited